Return, Refund & Cancellation Policy

Once you have confirmed your order on, there might be cases where a customer would want to claim a refund, return on a certain product, or even request for cancellation. But before understanding how that will work, it’s important to understand the process through which an order is placed.

Order Confirmation

Once you place an order with, you will receive an email confirmation right away. In the next 24 hours, you will receive another email confirming the status of your order. If in case we are not able to process your order because of payment issues or any other reason, we will send you an email informing you about the same.

Shipping Confirmation

Once your order is confirmed and in processing, it will most likely be shipped on the same day. After the order is shipped, an email will be sent to you along with the track and trace number. The email will comprise of approx shipping timelines and ways to contact us at any step if you stuck with any kind of questions about the shipment.
The order can be mailed to your preferred address, home or work. The best way to get your mail is through registered airmail. Registered airmail can be slightly more expensive but it guarantees that the product will not be lost or stolen. In case of registered delivery, the customer is required to provide a signature after receiving the package. Incase the you are not available at the time of delivery, you will get an email stating that there was an attempt to deliver your mail to you but you were not available. Buyer can receive the package after contacting the post office, whose address will be mentioned in the email. Once you have requested for a reattempt of delivery, the post office hold the package for about 4 weeks before they attempt to send it back.

APO Addresses and PO Boxes

As long as the mode of delivery is present on, the package can be delivered to APO addresses and PO boxes. All you need to do is set it as your primary shipping address in your profile.

As we are an international entity and based offshore in India, any product that you order is considered as an imported good by the local customs. When the order passes through customs, things might take some time to get processed causing a delay in the delivery. So we advise you to plan ahead and order in advance so that you don’t have to go through any kind of inconvenience. The delay can be as short as 3 days or it might even get extended to three weeks before the authority decides to contact you. So it’s smarter to order ahead of time keeping in mind the customs.

Delivery Timelines
When you have placed an order with, it will most likely be delivered within 48 hours. The time taken for your mail to get delivered is directly dependent on the courier and postal service. Also, please remember that if you order is held at customs they can hold it from 3 to 21 days before contacting you. If the order is not delivered to you as per the standard delivery time, we request you to wait for 7 days after the delivery time before contacting us to know if your shipment for delayed simply due to the courier service, or held at local customs. In some cases the package could also be lost.

Reshipments and Lost Orders
We are always inclined toward customer happiness and satisfaction. Incase of any lost order, we always refund or reship the order, only condition being that the loss is reported within 8 weeks from the date of shipment. If the loss is reported post 8 weeks of shipment date, there won’t be any reshipment or refund.

Below are some criterias basis which it will be judged if your order is applicable for reshipment or refund:

  • The shipping address provided by you is correct.
  • There has been at least a 7 day delay in the delivery post the standard shipment date.

Incase the delivery address provided to us is not correct, you will be charged as per the replacement policy. We will get in touch with your about the replacement process when we receive the original order.

Refunds and Returns

Customer satisfaction is our number one priority. If you receive a package that is damaged, or not complete, or unpacked we offer a 100% replacement of the order or refund the order amount as per your request. But for this process to be initiated you will have to wait for about a month. If you don’t receive the order for about a month, and you have not been notified about the status of your order, we advise you to get in touch with out customer support team, who will guide you further about the refund process. We solve all our customer grievance requests very promptly. If there are any other sort of questions about your order, you can get in touch with us. We are here to make your life easier.
We promise to refund for our orders as long as we have received our products back in the same manner as they were when delivered and can be sold again. The products will have to be unopened and unused, and returned very promptly to qualify for a refund.

Cancellation Policy
tries to fulfill all the orders placed on their platform. It is one of the most reliable online pharmaceutical stores. Our number one priority is to provide 100% satisfaction to our customers. We at try our best to deliver all our orders within the given timeline. But sometimes, due to some reason, we have to cancel the order or the customer wants to cancel his/her order. So we try to keep the entire process as flexible as possible to make sure our customer experience is never compromised. Here is a list of reasons where the cancellation will be applicable:

  • If a customer places an order for a product that is not in stock, we cancel the order right away.
  • If the quantity ordered by the customer is more, and the quantity we have in our inventory is limited, we can the order right away. We don’t want the customer to face any kind of inconvenience later on, so we cancel the order.
  • Incase of an online payment, if there is any error that occurs at time of processing the payment, the order is cancelled right away.
  • If due to some reason, the system is unable to dispense a receipt, the order is cancelled right away.
  • Whenever a customer is requesting for a cancellation, there must be a reasonable reason to do so.
  • If the customer has any complais against the products offered by us, they should immediately get in touch with our support team, who will offer the best solution possible to their grievances.
  • Incase the customer is not happy with any particular item, they can take it up with the support team who will then initiate the refund process following the refund policy or initiate a replacement of the item following the replacement policy.